Maintenance & Support
Steady care for software already in production: tickets, patches, monitoring, and a backlog that does not stall.
Cloud, Quality & Design
What we deliver
Once a product is live, XiteHub can stay on as the team that keeps it healthy. We take over code we wrote or code someone else left behind. The work is tickets, dependency updates, performance fixes, and small features that should not wait for a new project. You get a named engineer, a shared board, and reports that show what broke and what we changed.
Fixed-price projects, dedicated teams, or an ongoing retainer, scoped around outcomes rather than billable hours.
Book a consultation80+
Projects delivered
2021
Founded in Karachi
10+
Countries served
Benefits
Why teams choose this service
- 01
A written intake so bugs, small changes, and incidents are not lost in chat
- 02
Priority response windows agreed in the order, including urgent production issues
- 03
Dependency and security patches on a cadence, not when a scanner yells
- 04
Monitoring and error tracking we actually look at, with alerts that page the right person
- 05
A monthly note on incidents, time spent, and the improvements we recommend next
- 06
The option to grow from support into a feature squad without changing vendors
Process
How we deliver
A disciplined path from first workshop to production support. Senior engineers stay on the work after launch.
01
Onboard the system
Get repo, cloud, and runbook access. Recreate staging. Confirm who we call at 11 p.m.
02
Baseline
Measure errors, latency, and the open defect list before we promise a quieter month.
03
Triage
Sort incoming work by user impact and schedule patches in a window you approve.
04
Patch and fix
Ship in small releases with notes your stakeholders can read.
05
Health report
Share incidents, uptime, and the backlog we think you should fund next.
06
Improve
Spend a slice of the retainer on the slow query or the flaky job, not only firefighting.
Stack
Technologies we ship with
- Sentry
- Grafana
- PagerDuty
- GitHub
- Docker
- AWS
- PostgreSQL
- Node.js
- New Relic
- Slack
FAQ
Questions, answered
Typical timelines, engagement models, and how we work with your team on Maintenance & Support.
Continue
More in Cloud, Quality & Design
- 01
Cloud Solutions
AWS, Azure, and Google Cloud work: landing zones, migrations, and cost and security fixes on accounts you already have.
- 02
DevOps Services
CI/CD, infrastructure as code, and the observability your team needs to ship without a Friday-night ritual.
- 03
QA Testing
Risk-based testing: automation where it pays, exploratory work where it does not, plus performance and security checks.
- 04
UI/UX Design
Research, flows, and a Figma system your engineers can ship from, including accessibility checks before handoff.
Ready to Start Your Maintenance & Support Project?
Book a free consultation with our solutions architects. We'll map requirements and share a clear roadmap within 48 hours.